Returns

Got a piece you want to swap or send back?

Here’s exactly how we handle returns and exchanges — quick, fair, and on your terms.

English

Returns & Exchanges

We’re proud of what we make, but if something isn’t right, we’ll make it right. Here are the three ways you can return or exchange an item from your Tokyo order.

Manufacturing defects

Free Within 14 days

If you spot a defect in stitching, fabric, or finishing — that’s on us. Return or exchange the item completely free, within 14 days of receiving your order.

How it works

Take clear photos of the defect and send them to us on WhatsApp.
We’ll approve your return or exchange request once we confirm the defect.
You choose: replace with the same piece or get a full refund.
Refunds are processed within 7 business days.

Wrong size

Return with courier Within 14 days

The fit didn’t work out? Hand it back to the courier at delivery, or request a return within 14 days of receiving your order.

How it works

Hand the piece back to the courier at delivery.
Or submit a return request within 14 days of receiving your order.
Our courier picks it up from your address.

Change of mind

Shipping paid both ways Within 7 days

Decided the piece isn’t for you, no reason needed? You can return it within 7 days, but you’ll cover the shipping cost both ways — the original delivery and the return pickup.

How it works

Submit a return request via WhatsApp.
Pack the item in its original condition with all tags attached.
Our courier picks it up from your address.
Refund is processed within 7 business days, minus the round-trip shipping fees.

العربية

الاستبدال والاسترجاع

إحنا واثقين في جودة كل قطعة بنطلعها، لكن لو فيه أي حاجة مش مظبوطة، هنوصلك لحلها. ده تفصيل التلات طرق اللي تقدري من خلالها تستبدلي أو ترجّعي أي قطعة من طلبك.